Company Address: 835 W 6th St, Austin, Texas 78703, US
Healthcare leaders across the globe trust ClearDATA to protect their sensitive data and securely accelerate their digital transformation in the cloud. With proprietary, healthcare-specific SaaS and services, ClearDATA operationalizes cloud, privacy and security – demonstrating compliance, remediating risk and securing health data in the cloud.
ClearDATA is seeking a talented Senior IT Systems Administrator to join our growing company. This is an excellent opportunity for you to leverage your technical expertise and gain new skills while supporting a revolution in healthcare technology.
We are looking for someone to immediately make a positive impact by leveraging their skills, teamwork, and desire for operation excellence. Your passion to provide world-class service will set you apart.
The ideal candidate will possess an intense desire to learn and grow their technical skillset while bringing demonstratable knowledge administering endpoints within a Microsoft Enterprise environment. You’ll also showcase your skills with Active Directory/Azure-AD, Single-Sign-On, AWS Cloud and more while partnering with our Sr. Engineers to lead development and troubleshooting on a multitude of hardware and software systems. Managing escalations while remaining flexible to work on additional projects and requests is essential. You must have a passion for technology, a strong desire to collaborate, and a solid track record of demonstrating initiative.
What You’ll Do:
Work closely with IT, Information Security and other engineering teams to manage and maintain our configuration standards, and security baselines for all endpoints and servers.
Develop and maintain documentation and procedures for all aspects of endpoint configuration. Perform maintenance and help manage our physical and virtual assets, including full endpoint lifecycle, deployment & management of servers in virtualized environments.
Provide support for all IT services, troubleshoot problems, and guiding our users while communicating and enforcing policies and best-practices.
Assist with deploying and managing saturation of 3rd party application patches, Microsoft patches and macOS patches.
End-to-End IAM management for on-boards/off-boards, internal role changes, and more across our Azure AD, AWS Cloud and other environments.
Manage and report on end point client saturation for Windows and macOS Laptops, and compute endpoints within Azure and AWS.
Provide operational support for AWS and Azure environments and associated infrastructure, enterprise applications, on premises hardware all within a mission critical, high availability, 24x7x365 environment.
Troubleshoot technical issues, diagnose and work with 3rd party vendors as necessary to provide technical resolution.
Leverage PowerBI and other tools to generate asset management, client installation and software inventory reports and dashboards.
Leverage ITIL best practices within Ticketing Systems to manage all customer requests for technical support, projects, asset management, change management.
Contribute to department planning meetings and provide input on system options, risks, and impact to our organizational processes and goals.
Perform other job-related responsibilities as required.
Provide escalatorion support and training for our other IT Administrators and other users.
What You Need:
5+ years recent experience administering, deploying and maintaining tools such as: iOS/macOS & Windows 10/11 Enterprise user-endpoints.
5+ years recent experience administering MDMs, Patching & Security tools such as: Automox, MS Intune, Rapid7, WorkspaceOne, etc.
5+ years recent experience with various Microsoft workloads; MS Azure, MS Active Directory, Office365, Windows Autopilot, etc.
Familiarity with general networking protocols, technologies & best practices.
Demonstratable knowledge of PowerShell and other CLI interfaces.
Experience with AWS and/or Azure cloud certifications are preferred, but not required.
Experience supporting an SLA-based ITIL aligned environment.
Ability to produce detailed technical documentation and updated records of work performed while adhering to technical requirements and standards.
Ability to work within a controlled & documented environment with an emphasis on strict change-management.
Strong interpersonal communication and organizational skills.
Demonstrate analytical and critical thinking skills sufficient to meet project objectives.
Active listening skills with the ability to work effectively with technical and non-technical staff to resolve issues.
Excellent verbal and written communication skills.
A passion for learning and a strong commitment to your team and mission.
Participate in Departmental 24x7 on call rotation.
What Will Make You Stand Out:
AWS, Azure or Google Cloud Certifications.
CCNA, JNCIA or similar network
Previous role as an Endpoint Administrator.
Previous role supporting Apple endpoints.
Previous experience owning Asset Management.
Previous roles administering a hybrid active-directory environment.