Job Description

ClearDATA is seeking a talented Senior IT Systems Administrator to join our growing company. This is an excellent opportunity for you to leverage your technical expertise and gain new skills while supporting a revolution in healthcare technology.

We are looking for someone to immediately make a positive impact by leveraging their skills, teamwork, and desire for operation excellence. Your passion to provide world-class service will set you apart.

The ideal candidate will possess an intense desire to learn and grow their technical skillset while bringing demonstratable knowledge administering endpoints within a Microsoft Enterprise environment. You’ll also showcase your skills with Active Directory/Azure-AD, Single-Sign-On, AWS Cloud and more while partnering with our Sr. Engineers to lead development and troubleshooting on a multitude of hardware and software systems. Managing escalations while remaining flexible to work on additional projects and requests is essential. You must have a passion for technology, a strong desire to collaborate, and a solid track record of demonstrating initiative.

What You’ll Do: 

• Work closely with IT, Information Security and other engineering teams to manage and maintain our configuration standards, and security baselines for all endpoints and servers. 
• Develop and maintain documentation and procedures for all aspects of endpoint configuration.
  Perform maintenance and help manage our physical and virtual assets, including full endpoint lifecycle, deployment & management of servers in virtualized environments. 
• Provide support for all IT services, troubleshoot problems, and guiding our users while communicating and enforcing policies and best-practices. 
• Assist with deploying and managing saturation of 3rd party application patches, Microsoft patches and macOS patches. 
• End-to-End IAM management for on-boards/off-boards, internal role changes, and more across our Azure AD, AWS Cloud and other environments. 
• Manage and report on end point client saturation for Windows and macOS Laptops, and compute endpoints within Azure and AWS. 
• Provide operational support for AWS and Azure environments and associated infrastructure, enterprise applications, on premises hardware all within a mission critical, high availability, 24x7x365 environment. 
• Troubleshoot technical issues, diagnose and work with 3rd party vendors as necessary to provide technical resolution. 
• Leverage PowerBI and other tools to generate asset management, client installation and software inventory reports and dashboards. 
• Leverage ITIL best practices within Ticketing Systems to manage all customer requests for technical support, projects, asset management, change management. 
• Contribute to department planning meetings and provide input on system options, risks, and impact to our organizational processes and goals. 
•  Perform other job-related responsibilities as required. 
• Provide escalatorion support and training for our other IT Administrators and other users.

What You Need: 

• 5+ years recent experience administering, deploying and maintaining tools such as:
             iOS/macOS & Windows 10/11 Enterprise user-endpoints. 
• 5+ years recent experience administering MDMs, Patching & Security tools such as:
             Automox, MS Intune, Rapid7, WorkspaceOne, etc. 
• 5+ years recent experience with various Microsoft workloads;
             MS Azure, MS Active Directory, Office365, Windows Autopilot, etc.  
• Familiarity with general networking protocols, technologies & best practices.
• Demonstratable knowledge of PowerShell and other CLI interfaces. 
• Experience with AWS and/or Azure cloud certifications are preferred, but not required. 
• Experience supporting an SLA-based ITIL aligned environment. 
•  Ability to produce detailed technical documentation and updated records of work performed while adhering to technical requirements and standards. 
• Ability to work within a controlled & documented environment with an emphasis on strict change-management.
• Strong interpersonal communication and organizational skills.
• Demonstrate analytical and critical thinking skills sufficient to meet project objectives.
• Active listening skills with the ability to work effectively with technical and non-technical staff to resolve issues. 
• Excellent verbal and written communication skills. 
• A passion for learning and a strong commitment to your team and mission. 
•  Participate in Departmental 24x7 on call rotation. 

What Will Make You Stand Out: 

•  AWS, Azure or Google Cloud Certifications. 
•  CCNA, JNCIA or similar network
•  Previous role as an Endpoint Administrator. 
• Previous role supporting Apple endpoints.
•  Previous experience owning Asset Management. 
•  Previous roles administering a hybrid active-directory environment.
•  Previous roles administering MS Intune.
• Previous roles administering Linux/(Free/Hardened)BSD

Why You’ll Like Working Here: 

• We are a dynamic company with many opportunities and paths to grow & learn. 
• Help drive cutting edge new technologies and provide mission-critical services. 
• Collaborate with different engineering teams across diverse disciplines.
• Unlimited PTO.
•  Medical Dental Vision HSA Life,401K & Stock Incentives. 
•  We are a community that values experience brought by diversity and equal opportunity.
•  We are proud to support our active armed-services members & veterans.
• Know that what you do makes a difference every day for people all over the world.
• Budgeted Salary Range: $75,000 - $85,000.