Have you wondered whether it’s possible to find gratifying work in a fast-paced startup that is also mission focused?
Join EarlyBird Education where you can change children’s lives.
We are hiring a Technical Customer Support Manager who will be responsible for delivering top tier customer support and shaping our systems and structures to optimize customer success for this fast growing venture backed startup.
Our team is looking for a Technical Support Manager who is responsible for delivering a high quality support experience to our customers. As a critical early employee of this startup company, you will play a major role in shaping the delivery of the EarlyBird customer support to states, districts, and schools. You are at the center of customer success, by providing troubleshooting, problem solving, tech support, and analytics to drive continuous improvement. You are passionate about making the customer experience delightful. You contribute to team energy, anticipate and address problems proactively before they happen, enjoy front-facing interactions, working collaboratively and also independently, and thrive in a fast-paced, constantly evolving start-up environment. You are energized, flexible, detail-oriented, and excited about building value for customers.
Reporting to the Head of Product, and working collaboratively with the Customer Success Team, your primary responsibility will focus on customer success and support throughout the customer journey, with an emphasis on IT support, and delighting customers to help meet retention and expansion goals. This role gives you the opportunity to experience many facets of business operations, and support the full range of business needs. You will bring learnings back to the EarlyBird team to continuously improve product and delivery.
Location and Experience with Diverse Populations and Geographies
EarlyBird is headquartered in the Boston, MA area, but employees work remotely and are located nationwide. Candidates who have experience working with the diverse communities and geographies of the students and schools we serve are especially encouraged to apply. We are committed to diversity, equity and inclusion in our EarlyBird culture and practices.
Analytics and EarlyBird Growth
What We Are Looking For
EarlyBird Education is a tech platform that leverages cutting-edge brain science, artificial intelligence, and gamification to prevent reading disabilities. Children play a game and we can identify whether they are at risk for reading difficulties, like dyslexia – even before they learn to read – and in the window when intervention has a dramatic impact on reading and self-esteem outcomes. With a mission to scale this to all children nationwide, EarlyBird is already in use in districts in twenty states across the country with tens of thousands of children. Join this fast-growing, venture-funded team as we provide essential data, tools, and resources to support educators, parents, and pediatricians to change the learning trajectory of children nationwide.