Our Mission is to Make Healthcare Right. Together. Built upon the belief that by connecting and aligning the best local resources in healthcare delivery with the financing of care, we can deliver a superior consumer experience, lower costs, and optimized clinical outcomes.
What drives our mission? The company values we live and breathe every day. We keep it simple: Be Brave. Be Brilliant. Be Accountable. Be Inclusive. Be Collaborative.
If you share our passion for changing healthcare so all people can live healthy, brighter lives – apply to join our team.
SCOPE OF ROLE
The Manager, Print Production is responsible for managing the timely and accurate production and distribution/fulfillment of Bright’s externally facing Marketing materials, across both Medicare Advantage products and all languages. The Manager, Print Production works cross-functionally with the Marketing team, Compliance, and Creative as well as other teams and third-party vendors to ensure the materials meet each plan’s respective brand standards and meet strategic objectives and deadlines.
The Manager, Print Production job description is intended to point out major responsibilities within the role, but it is not limited to these items.
- Oversee the entire print/fulfillment lifecycle of all Marketing Acquisition and member direct mail and print collateral projects from the initial requirements gathering, vendor selection, and production/fulfillment through final delivery.
- Propose specification improvements and alternatives to save money and improve response rates while maintaining the creative design intent of projects.
- Source approved third-party print and mailing vendors to produce and fulfill direct mail programs and print collateral.
- Manage vendors to ensure SLAs are met and projects are completed accurately, on time, and at the quality expected.
- Formulate and submit estimate requests to vendors and initiate projects in the procurement database. Negotiate prices, schedules, turnaround times, and other terms. Manage to pre-determined budgets and provide reporting as requested.
- Manage the release of project art files and data files to vendors to initiate production.
- Oversee all proofing and personalization quality assurance for all projects.
- Conduct annual on-site audits of printing facilities and on-site vendor press checks as needed.
- Responsible for the creation of purchase requisitions, reviewing and approving all invoices, submission of invoices for payment, and maintaining reporting of all project expenses.
- Manage USPS postage balance and permits to ensure adequate funds to support all direct mail initiatives.
- Monitor and track all mailings and shipments of direct mail projects and print collateral projects – including creating/maintaining a repository of mailing statements for all regulatory and non-regulatory mailings (i.e. ANOCs, CAPs, etc.)
- Supervise project workloads of Print Production Specialists and/or contractors and delegate work as necessary to meet deadlines.
- This position has supervisory responsibilities for Print Production Specialists and contractors.
EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE
- Bachelor’s degree is required.
- Six (6) or more years of print production, direct mail, and materials management experience required.
- Healthcare experience required – Medicare Healthcare experience preferred.
- Comprehensive understanding of production and distribution methods, technology, equipment, and processes for printing, direct mail, and fulfillment, including USPS regulations required.
- Experience interfacing with business decision-makers to prioritize and achieve desired outcomes required.
- Knowledge of Microsoft applications and ability to quickly learn internal software systems required.
- Strong vendor management, problem-solving, and critical thinking skills
- Very good time and project management, and communications skills
- Strong knowledge of USPS regulations and direct mail principles
- Detail oriented and highly organized
- Ability to manage multiple projects at one time
- Ability to work well with people in a constantly changing environment
- The majority of work responsibilities are performed in an open office setting, carrying out detailed work sitting at a desk/table and working on the computer.
- Travel may be required.
For individuals assigned to a location(s) in California, Bright Health is required by law to include a reasonable estimate of the compensation range for this position. Actual compensation will vary based on the applicant’s education, experience, skills, and abilities, as well as internal equity. A reasonable estimate of the range is $83,628.00 to $125,443.00 annually.
Additionally, employees are eligible for health benefits; life and disability benefits, a 401(k) savings plan with match; up to 21 days of PTO, 10 paid holidays, plus 2 floating holidays per year; and a lifestyle spending account.