Member Navigator


Columbus, OH, US
  • Job Type: Full-Time
  • Function: Clinical Research
  • Industry: Health Care
  • Post Date: 11/24/2021
  • Website:
  • Company Address: 1223 East Main Street, Columbus, OH, 43205

About UnifiHealth

UnifiHealth is reimagining how health benefits are built and delivered to small businesses.

Job Description

Ever felt like navigating our healthcare system is like trying to shop blindfolded with your hands tied behind your back? Yeah, we do too, and we think it needs to change. 
At UnifiHealth, our vision is to create the only health plan you will ever need. This is a big goal, and to get there we’ll need to bring a new mentality to how to price, pay for, and navigate healthcare. To start, we’re building the modern health plan for small businesses - a segment of the market that has long been overlooked and underserved.
While dealing with healthcare might never be fun, we think it can certainly be less painful and less confusing.  We also believe that nobody should have to figure all this stuff out on their own, so we’ve set out to make healthcare smarter, simpler, and more accessible for our members.  The mission of the Member Navigator is to help us deliver an exceptional member experience that improves accessibility, quality and cost of healthcare and leaves our members saying “wow” (in a good way).
As a Member Navigator, you will play a vital role in engaging, educating, and supporting Unifi members throughout their healthcare journey.  This role is a combination of health benefits and healthcare services navigation with an emphasis on service delivery.  Members will view you as their personal guide as you support them through what is often a challenging time.  As a part of this team, you should thrive on solving problems and be prepared to step in at a moment's notice with empathy, expertise, and passion to advocate on behalf of our members.

Notice to Candidates: We believe that a more diverse and inclusive team is critical to big impact and success. As part of our commitment to diversity and inclusion, we use blind-screening for all applications.

What You’ll Do:

  •  Interact with members in group and individual settings to educate them on the unique aspects of their UnifiHealth plan as well as the value of Advanced Primary Care and chronic condition management
  • Help facilitate member education and enrollment with advanced primary care services and work as a conduit between providers and community resources to ensure a coordinated, high-quality experience
  • Help facilitate member education, enrollment and utilization of Advanced Primary Care services when applicable and maintain relationships with Advanced Primary Care partners to develop an integrated care coordination and referral management process
  • Assist members in navigating the healthcare system by providing information about available healthcare services and helping coordinate visits between specialists and other available resources in the community
  • Work closely with leadership and data teams to develop population risk management strategies
  • Work closely with a growing cross functional team to analyze reports and develop member engagement campaigns
  • Support sales, marketing, client success and product by representing the UnifiHealth member advocacy program in internal and external meetings

As the Member Navigator, you should have:

  • 3+ years’ experience in working in healthcare setting or case management role 
  • An understanding of clinical operations and be able to explain the scope of services available to members in their primary care facility
  • Knowledge of the healthcare industry and available patient resources
  • Good written and oral communication skills
  • Comfort presenting in front of an audience
  • A service mindset and passion for optimizing the member experience

Like the rest of the UnifiHealth team, you’ll benefit from:

  • Equity in the company
  • A new company laptop
  • Unlimited PTO (with a required minimum of 12 days off per year)
  • Coverage under UnifiHealth insurance (unless you’re outside our coverage area, in which case we’ll subsidize an ACA health plan)
  • A one-time $750 reimbursement to set up your home office
  • Quarterly company get-togethers in rotating locations around the country for 1-3 weekdays as well as optional unique local social events on the weekend (Next up: Columbus in October, Denver in January)
  • The option to travel and meet with your team for in-person co-working days
  • A 401(k) program (implemented by year end 2021)
  • Company swag you’ll actually want; quality over quantity is our motto

About UnifiHealth

We are a seed-stage company backed by industry leading investors, including Anthemis, Flare Capital, Echelon, Digitalis Ventures, and Great Oaks VC. We’re in execution mode and offer an opportunity to have an immediate impact. If you’re fed up with the status quo, we want to talk.
Our headquarters are in Columbus, OH but we are a remote-first company. Our team is distributed across the US with longer-term plans to have office space where we have employee concentration. 

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