As the largest and leading value-based kidney care company, Somatus is empowering patients across the country living with chronic kidney disease to experience more days out of the hospital and healthier at home.

It takes a village of passionate and tenacious innovators to revolutionize an industry and support individuals living with a chronic disease to fulfill our purpose of creating More Lives, Better Lived. Does this sound like you?

Showing Up Somatus Strong

We foster an inclusive work environment that promotes collaboration and innovation at every level. Our values bring our mission to life and serve as the DNA for every decision we make:

• Authenticity: We believe in real dialogue. In any interaction, with patients, partners, vendors, or our teammates, we are true to who we are, say what we mean, and mean what we say.
• Collaboration: We appreciate what every person at Somatus brings to the table and believe that together we can do and achieve more.
• Empowerment: We make sure every voice gets heard and all ideas are considered, especially when it comes to our patients’ lives or our partners’ best interests.
• Innovation: We relentlessly look for ways to improve upon the status quo to continuously deliver new solutions.
• Tenacity: We see challenges as opportunities for growth and improvement — especially when new solutions will make a difference for our patients and partners.

Showing Up for You

We offer more than 25 Health, Growth, and Wealth Work Perks to help teammates learn, grow, and be the best version of themselves, including:

• Subsidized, personal healthcare coverage (medical, dental vision)
• Accrual of 3 weeks’ Vacation (PTO)
• Professional Development, CEU, and Tuition Reimbursement
• Curated Wellness Benefits supporting teammates physical and mental well-being
• Community engagement opportunities
• And more!

The Supervisor, Engagement Specialist will serve an integral role in Central Operations with a goal to maintain a consistently high level of member engagement by . The Supervisor, Engagement Specialist will be responsible for assessing numerous items of their staff, including the quality of the their performance, their ability to meet and exceed KPIs and associated metrics, and their continued learning and training as the role evolves. This role would have direct staff reports and manage staff adherence and accountability.

This role is a fully remote position.

• Responsible for staff’s performance towards their KPI and quality metrics, and overall departmental level goals.
• Monitor inbound and outbound call and emails responses to assess associate’s demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
• Use of Somatus tools and agent management software to provide trends and actionable data to management team.
• Provides regular, meaningful, and constructive feedback to call center team associates and managers around their performance.
• Ensures agent staff is up to date on all training, process change, and systems learning opportunities.
• Contribute to the team culture in a positive manner.
• Provide guidance to contact center staff through handling escalated and complex member interactions

• High school diploma or GED required, Associates degree or higher from an accredited college preferred.
• 2-3 years Call Center Experience with Supervisor or Team Lead experience
• 1+ years’ quality assurance experience
• Experience in healthcare setting strongly preferred.
• Familiarity with medical terminology and HIPAA laws strongly preferred.
• Must be organized, detail-oriented, and able to handle multiple tasks simultaneously.