About Laptis

Laptis is a fast-growing startup with a mission to streamline access to trusted addiction treatment. We are building the data-driven, AI-enabled addiction referral channel of the future to transform today’s antiquated, fragmented, and opaque landscape. Our proprietary technology allows the nearly 50 million Americans that struggle with addiction to find the right care at the right time, which no other existing solution can do.

Laptis was incubated at Harvard and is backed by premier VC firms. Our user demand is surging and we are looking to bring excellent talent onto our team as soon as possible.

Our work is deeply meaningful and urgently needed. If you are looking to be part of an innovation that will save hundreds of thousands of lives and hundreds of billions of dollars, we would love to hear from you.

Position Overview

We are hiring a Care Coordinator to join the team that forms the backbone of our core referral mechanism. This is a critical role that will directly shape how hundreds of thousands of patients access life-saving care, as well as how health plans, health systems, and providers engage with them.

We are looking for a problem-solver with high standards who thrives in patient-facing and client-facing environments and can execute tasks with minimal guidance. If that is you, then supporting Laptis’ referral engine will be the most meaningful work of your career.

Core Responsibilities

Referral Support

• Review and support active referrals that Laptis manages across a variety of channels, locations, requirements, and statuses
• Adhere to various standard operating procedures across a variety of scenarios, adapting decisions, recommendations, and next steps as needed
• Ensure that external users and other Laptis personnel follow proper procedures and timelines

Customer Service

• Communicate regularly with external users — case managers, provider intake teams, patients, and others — to make them feel supported by Laptis, unblock issues they may be having, orient them to the product, capture feedback, and more
• Be available to welcome new users that recently joined Laptis and outreach potential new user candidates to join Laptis
• Assist the Laptis Director of Clinical Operations in a variety of miscellaneous tasks as needed

Continuous Improvement

• Provide bottom-up feedback to help improve Laptis’ processes, products, and strategy based on observations from users, direct feedback from users, or your own experience in the role
• Constantly self-assess on your personal performance as well as the performance of the team to regularly adjust and improve performance as needed

Requirements

Experience

• Track record of excellence in customer service (healthcare preferred but not required)
• Experience in roles where strong organizational and communication skills were essential

Attributes

• High standard for personal performance
• Bias for action and tenacity to solve problems without a blueprint
• Excellent communicator
• Energized by customer service

Why Laptis

• Competitive Compensation: We take care of our team and offer competitive compensation and beneits.
• Transformational Social Impact: We’re currently supporting 600+ referrals per week and growing quickly. Within the next two years, you will be helping over 100,000+ patients find life-saving care per year.
• Career-Changing Professional Development: You will be on the ground floor of a company that is transforming an entire industry. We will trust and empower you as a key member of the team, and we will devote time and resources towards your growth. As Laptis continues to evolve and scale, there will be many new challenges and opportunities for professional growth.