Type: Full-time, 40 hrs/week (contract-to-hire)
Compensation: $20–$22/hour
Schedule: Monday–Friday, 8 hour shifts 11:00am–8:00pm ET
Location: Must be based in the United States

About Elektra Health

Elektra Health is reimagining women’s health, starting with menopause. Our care model combines virtual medical care, expert guidance, and community support to help the 50 million women navigating the 10+ year journey from perimenopause to postmenopause—and beyond.
We partner with top health plans and systems, including UPMC, Mass General Brigham Health Plan, and EmblemHealth, to close gaps in women’s healthcare, improve outcomes, and reduce costs.
Founded by experienced female entrepreneurs and backed by leading physicians, our work has been featured in The New York Times, Fast Company, Forbes, Vogue, TechCrunch, The Wall Street Journal, and Fortune.

The Role

We’re seeking an experienced Virtual Medical Assistant / Admin to support patients and providers in delivering exceptional remote care. You’ll be at the center of Elektra’s virtual clinic—ensuring smooth operations, efficient workflows, and compassionate communication every step of the way.
This is a 3-month contract-to-hire position with the expectation of conversion to full-time employment with benefits and equity, pending strong performance.

What You’ll Do

• Deliver exceptional patient support via phone, text, email, and secure messaging
• Partner with providers and care team members to ensure efficient, high-quality care
• Support patient onboarding and troubleshoot any issues
• Verify insurance eligibility and assist with scheduling and confirming visits
• Prepare and maintain accurate patient records in the EHR
• Manage communications around insurance, billing, prescriptions, and follow-ups
• Provide light technical support to patients and providers
• Help ensure smooth clinic operations and workflows
• Assist with insurance billing and claim denial follow-up
• Uphold HIPAA compliance and organizational policies

Who You Are

You’re an empathetic, mission-driven healthcare professional who thrives in a dynamic, remote environment. You love connecting with patients, are highly organized, and take pride in delivering exceptional service. You’re proactive, adaptable, and eager to help shape a growing women’s health startup.

Required Skills & Experience

• 2–3 years of patient-facing healthcare or customer service experience (virtual or women’s health preferred)
• Proficiency with EHR systems (Athena strongly preferred)
• Comfortable communicating by phone, SMS, and email
• Tech-savvy; able to learn new systems quickly (experience with Google Workspace and Slack a plus)
• Excellent written and verbal communication skills with strong attention to detail
• Strong organization, time management, and problem-solving skills
• Reliable high-speed internet and a private workspace
• Understanding of and commitment to HIPAA-compliant practices
• Team-oriented and willing to assist wherever needed

Bonus Points If You:

• Are bilingual (Spanish-English)
• Have insurance billing or claims experience

Why Join Elektra

• Be part of a mission-driven team reshaping women’s health
• Work with compassionate, expert clinicians and operators
• Collaborate in a supportive, remote-first environment
• Contribute to meaningful change for millions of women

How to Apply

Fill out an application on Wellfound, and submit your answers to 2 questions here: https://docs.google.com/forms/d/e/1FAIpQLSdNEWRzV0YLAGOQ05uR46559XtzQ6F5vuw9_y41hCuN1o_D9Q/viewform?usp=dialog