Senior Director, Implementation

Cohere Health

Cohere Health

Sales & Business Development
Boston, MA, USA
Posted on Friday, June 7, 2024

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

In this role, you will support current and future customer implementations, deploy technology-driven solutions to enhance patient experiences, drive clinical excellence, achieve healthcare operational efficiencies, and be a critical leader as Cohere Health launches work with additional payer and provider customers. You will oversee implementations and manage the cross-functional teams responsible for delivering on implementations. Further, you will help to build the infrastructure, define the processes to ensure that Cohere Health has a scalable implementation process, and help to build and nurture customer relationships to ensure success both during and after implementation.

What you will do:

  • Leading end-to-end implementation efforts for new and existing customers as a player coach as the Company rapidly scales to new customers.
  • Establishing strategy for implementation at Cohere Health, factoring in the unique nature of our payer and risk-bearing provider customers and the variety of offered solutions.
  • Defining the roadmap for infrastructure needed to support scaling new customer implementations to deliver appropriate consistency and speed with launching new customers.
  • Creating mechanisms and processes for the sales engineering team to proactively define work.
  • Partnering with the solutions team during the sales process to effectively scope and contract for the best solution.
  • Managing handoffs from the sales team to the implementation team and from the implementation team to the Customer Success and Strategic Accounts teams.
  • Managing the team responsible for implementation, including both implementation managers and cross-functional implementation support staff such as integration managers and product support staff.
  • Establishing strong relationships with customers during implementation to ensure lasting success during delivery and continued account management.

Your background & requirements:

  • Position requires a Master’s degree (or an equivalent foreign degree) in Business Administration, Finance, or a closely related field and four (4) years of experience as a senior-level health plan Implementation Specialist.
  • Must also have four (4) years of experience (which can have been gained concurrently with the primary experience requirement above) working with the following including three (3) years of experience managing and leading teams responsible for the following:
    • Working on end-to-end implementations for health plan customers including customer engagement, project management, internal and external communication and cross-functional collaboration;
    • Working with value-based care models, novel care models including advanced primary care, payer, provider, and digital health trends as well as utilization management and prior authorization processes associated with health insurance plans across Commercial, Medicare, and Medicaid plans;
    • Delivering complex large scale health plan technology implementations and working cross functionally with product, engineering and clinical teams on implementation strategy and delivery;
    • Overseeing customer reporting, including analytical insights using data mining, data visualization, and modeling tools including Tableau, Excel and PowerPoint;
    • Building out infrastructure, processes, and tools needed to create scalable implementation processes, including creating efficiencies to minimize time to revenue;
    • Working with health plans in customer-facing roles, with a strong orientation towards customer service mindset including interacting with key senior stakeholders, including C-suite and VP level stakeholders on a regular basis; and
    • Building out growth strategies and financial business cases for health plans, to be able to bring a strategic lens to implementations.

Up to 25% domestic travel required.

Note: This is a telecommuting position working from home. May reside anywhere in the United States.