Clinical Success Manager

Cohere Health

Cohere Health

United States
Posted on Thursday, December 21, 2023

Company Overview:

Cohere Health is illuminating healthcare for patients, their doctors, and all those who are important in a patient’s healthcare experience, both in and out of the doctors office. Founded in August, 2019, we are obsessed with eliminating wasteful friction patients and doctors experience in areas that have nothing to do with health and treatment, particularly for diagnoses that require expensive procedures or medications. To that end, we build software that is expressly designed to ensure the appropriate plan of care is understood and expeditiously approved, so that patients and doctors can focus on health, rather than payment or administrative hassles.

Opportunity Overview:

The Clinical Program Manager, Innovation position is a crucial role in our organization. In this role you will continuously optimize innovative clinical programs that deliver cost and quality outcomes. You will do this by collaborating across the organization to identify and deliver on opportunities for future program enhancements, generate analyses to inform program expansion opportunities, and regularly communicate progress and expectations with clients.

This role offers tremendous opportunity for an energetic, highly organized person to make an immediate impact on the growth of Cohere. Reporting to the Senior Director of Clinical Programs, you will work cross-functionally with Growth, Medical Directors, Product, Trend Innovation, and Trend Analytics teams to design, scale, and optimize programs in support of our larger clinical strategy. The work will be fast-paced with evolving needs - requiring flexibility, emotional intelligence, curiosity, and grace under pressure.

Last but not least: People who succeed here are empathetic teammates who are candid, kind, caring, and embody our core values and principles. We believe that diverse, inclusive teams make the most impactful work. Cohere is deeply invested in ensuring that we have a supportive, growth-oriented environment that works for everyone.

What you will do:

  • Continuously optimize innovative clinical programs that deliver cost and quality outcomes
  • Collaborate with Trend Innovation team to identify opportunities for future program enhancements and expansions
  • Collaborate with Clinical Analytics team to generate routine reporting and uncover new insights in client data to inform program expansion opportunities
  • Collaborate with Product team to ensure client needs are met through program enhancements and program enhancements are fully leveraged in client programs
  • Collaborate with Medical Directors to act as clinical subject-matter experts and ensure clinical integrity of program enhancements
  • Support Growth team by creating presentation content focused on assigned clinical programs and participating in prospective client meetings
  • Create, maintain, and enforce a detailed schedule and business requirement documents for ongoing program reporting and engagement with clients
  • Facilitate client meetings by creating agendas and meeting content and maintaining and communicating detailed notes

Your background & requirements:

  • Bachelor's degree required (Preferred: MBA, MPH, MHA, or other healthcare-focused post-graduate degree)
  • 3+ years health solutions experience in health systems, health plans, top tier consulting or growth stage companies serving health systems or health plans
  • Deep understanding of Inpatient/Outpatient UM; expertise on inpatient acute hospital or outpatient patient flows, provider-payer workflows, and revenue cycle management
  • 2-3 years of experience in Clinical Program innovation
  • Deep understanding of healthcare data and excellent analytical abilities; comfort with Excel, Tableau, SQL
  • High level of executive presence and proven track record interfacing with external key stakeholders to achieve performance objectives
  • Excellent written and oral communication skills, including developing effective presentations and communicating expectations / accountability
  • Demonstrated track record of delivery and continuous process improvement
  • Strong leadership capabilities and ability to initiate and maintain cross-team relationships
  • Proficient in using a Mac, Google applications, Jira, and Confluence

We can’t wait to learn more about you and meet you at Cohere Health!

Equal Opportunity Statement:

Cohere Health is an Equal Opportunity Employer. We are committed to fostering an environment of mutual respect where equal employment opportunities are available to all. To us, it’s personal.

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