About Us:

Cayaba Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually, to ensure they have all the social support they need for a successful and joyful pregnancy journey. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members do not feel alone during their pregnancy journey, and that they have a trusted resource for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Cayaba Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other support services that are traditionally not available through their doctors’ offices.

Our Values:

• Healthcare is Human: We partner with the communities we serve to address the unique needs of our patients and support whole person care.
• Pursue Excellence: We earn & build trust with our patients, partners, & each other by striving for excellence without compromising our standards.
• Uplift: We elevate and center underrepresented voices.
• Embrace Innovation: We are creative & resourceful in getting things done.
• Together, not alone: Moving maternal healthcare forward is a shared responsibility that we all care deeply about.

To learn more about Cayaba Care, please visit www.cayabacare.com.

The Role:

As the Regional Manager, Care Team Operations, you will play a critical role in shaping the future of maternal health in Philadelphia, New Jersey, Delaware, and other states in the near future. You will lead a dedicated team of Maternity Navigators and specialists to deliver high-quality care and a seamless experience for our members.

Hybrid Role: Primarily remote but requires 25% travel in the Philadelphia, South Jersey, and Delaware area for training and shadowing. This role will require future travel to 1-2 states in the Southeast U.S. for in-person shadowing and events.

Responsibilities:

Quality and Performance Management

• Drive the success of the Care Team in your region, developing team members to achieve high standards of care and service.
• Review weekly KPI reports with each team member and create individual action plans to ensure each team member has what they need to be successful
• Conduct quarterly in-person shadowing with MNs to identify training needs and develop relationships with the team
• Audit charts and communication platforms and conduct trainings to maintain a quality member experience and appropriate documentation across the team
• Oversee the recruitment, training, and ongoing evaluation of Care Team staff to ensure that new hires are well-prepared and aligned with our care standards
• Oversee team caseloads and collaborate with the Growth team to optimize member assignments to care team members
• Provide guidance to the Care Coordinator in managing schedules and member outreach to ensure seamless care delivery
• Foster care team engagement and promote employee satisfaction through performance management, support, and team-building initiatives.

Operational Excellence

• Identify opportunities for improvement based on observations and data, and partner with the Director of Care Operations to implement new initiatives
• Build a culture of collaboration and operational excellence across the team
• Gather and synthesize data to identify opportunities for improvement
• Support the development of processes and policies to help standardize scheduling, care delivery, and communication for our members
• Become a power use of our tools and partner with the Lead Maternity Navigator as the voice of the care team and members with engineering and program development teams

Special Projects

• Manage the inventory of member resources and care team supplies in the clinic and mail processing as needed
• Flex into the Registered Nurse role as needed (tele-health)

Qualifications:

• Registered Nurse with an active compact license preferred
• 4+ years of experience providing direct prenatal and postpartum care in the ambulatory setting
• 5+ years of experience managing non-exempt staff, preferably in field or outpatient clinic roles
• Proven experience leading and developing cross-functional teams
• Ability to gather and interpret data, and determine plan of action to address opportunities
• Strong communication skills with a positive, empathetic, and encouraging approach
• Passion for improving maternal and newborn outcomes
• Creative, adaptable, and action oriented problem solver
• Comfort with ambiguity
• Valid, unrestricted driver’s license with reliable transportation and active insurance coverage

Nice to haves:

• Experience in population health management or care coordination
• Experience navigating AthenaOne, and scheduling and patient communication platforms