Manager, Strategy & Operations

Author Health

Author Health

Posted on Tuesday, July 2, 2024


At Author Heath, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs), substance use disorders (SUDs) and Dementia. We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.


  • Strategic Projects + Project Management
    • Translate complex data into actionable insights for stakeholders
    • Establish quantitative and qualitative metrics, guidelines, and standards by which the company’s efficiency and effectiveness can be evaluated; identify opportunities and develop solutions for improvement.
    • Understand the business model, the key metrics (how they’re defined and calculated) and how metrics are used to drive decision making
    • Develop and track key performance indicators (KPIs) aligned with business objectives
    • Partner with clinicians, data scientists, product managers, and cross-functional teams to drive strategic initiatives
    • Identify and lead opportunities to improve systems and processes
    • Establish relationships with stakeholders in other departments to make decisions regarding operational activity and strategic goals
  • Clinic Operations
    • Play an active role in day-to-day operations of our telemedicine clinic
    • Manage and optimize virtual clinic scheduling and resource allocation
    • Monitor, analyze, and troubleshoot telemedicine clinic performance
    • Implement best practices to enhance patient experience and clinical outcomes
    • Develop and implement policies and procedures that will improve day-to-day operations.
    • Help develop training plans, management oversight enablement, and auditing plans for business procedures
    • Communicate and explain new directives, policies, or procedures to department stakeholders


  • 3-5 years of experience in project management, business analysis, or related roles
  • Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau)
  • Demonstrated ability to solve complex problems using data-driven approaches
  • High level of empathy, humility, and emotional intelligence
  • Excellent communication and presentation skills
  • Track record of impact in cross-functional team environments
  • Experience working in multi-clinician clinical settings, preferably in telehealth
  • Bachelor's degree in Business, Healthcare Administration, or related field
  • Proficiency in project management methodologies and tools


  • Experience with Medicare, Medicaid, and/or complex patient populations
  • Knowledge of healthcare regulations and compliance requirements
  • Experience building and managing financial and operational forecasts
  • Familiarity with telehealth technologies and platforms
  • Master's degree in relevant field (MBA, MHA, MPH)
  • Certifications in project management (PMP, PRINCE2) or healthcare management
  • Experience with process improvement methodologies (Six Sigma, Lean)


  • Retirement savings plan (401k) Plan up to 3.5% company match
  • Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
  • Paid vacation
  • Paid sick leave
  • 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
  • Performance-based bonuses
  • and more!


  • Submit an application
  • Upload an updated resume
  • Share LinkedIn profile and/or cover letter

Author Health is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.