Outreach Liaison - Jacksonville, Florida

Author Health

Author Health

Jacksonville, FL, USA
Posted on Wednesday, June 26, 2024

Outreach Liaison for Jacksonville, Florida

Are you passionate about Mental Health? If so this role is for you!


We seek an Outreach Liaison to increase patient engagement with Author Health services and serve as one of the first points of contact for patients and their caregivers. You will spend time building relationships with community members, educating them on the impact of our services, and getting their initial visit scheduled with the clinical team.


  • Meet patients in their homes, at primary care officers, other community settings, or telephonically/virtually to form relationships, educate on Author Health services and
  • schedule intake visit with Author Health Provider.
  • Conduct door-to-door canvassing to engage hard-to-reach patients
  • Respond to Health Information Exchange (HIE) alerts (real-time notifications related to hospital admissions, transfers, or discharges) and meet with patients and their caregivers in the hospital or other care facilities
  • Develop and implement community outreach programs and events to increase awareness and engagement rates
  • Build partnerships with local organizations, community leaders, external providers and brokers to expand the reach of outreach efforts
  • Keep accurate records of all patient interactions in the engagement phase
  • Assess patients’ use of technology and assist conducting virtual visits with other providers on the team
  • Identify and remove barriers to engagement with necessary resources and supports
  • Communicate and provide education on the value of Author Health to patients and their caregivers
  • Successfully meet and exceed monthly engagement targets


  • High school diploma/GED
  • Bilingual (Spanish-English or Haitian Creole-English)
  • Strong organizational skills and verbal/written communication skills
  • Possession of driver’s license and car At least 1 year of experience directly related to the duties of the position
  • Passion for, and experience working with, patients with behavioral health conditions
  • Passion for, and experience working with, seniors
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Knowledge of community agencies and resources
  • Working knowledge of multi-system outreach programs related to health care delivery
  • Ability to communicate medical information to health care professionals, care coordinators, and patients
  • Ability to organize resources and effectively prioritize


  • Associate’s or Bachelor's degree in health/human services or other relevant field preferred
  • Bilingual (Spanish-English)
  • Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting


  • Retirement savings plan (401k) Plan up to 3.5% company match
  • Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
  • Paid vacation
  • Paid sick leave
  • 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
  • Performance-based bonuses
  • and more!

This behavioral health new company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.