A TEAM OF DIFFERENCE MAKERS:

At Author Heath, we are dedicated to a field-based, home-based care model, ensuring we meet our members right where they are, in their homes, and their communities. We are seeking professionals who are willing to go the extra mile to connect with our members in a high-tech environment where we are there at all times assisting the members. We value non-judgmental, respectful, and empathetic interactions, aiming to meet the unique needs of each member. Immerse yourself in the realm of specialized care at Author Health. Our primary mission is to deliver outstanding care for seniors battling with serious mental illnesses (SMIs) and substance use disorders (SUDs). We are committed to making a significant impact in the lives of our most vulnerable population. With our advanced technology, our members can enjoy a stress-free experience as we provide all the necessary services. Join us in our mission to revolutionize healthcare.

WHAT WE ARE SEARCHING FOR:

Certified Medical Assistant:

• Initiate virtual appointments with patients to collect health care information prior to the visit with MDs, Nurse Practitioners, and Licensed Clinical Social Workers. Health care information includes content such as personal and family history of behavioral health conditions, medication reconciliation, person-reported symptom rating scales, and similar items.
• Participate in daily interdisciplinary huddles and contribute to creation and revision of treatment plans.
• Help to coordinate treatment with the patient, family, and the multidisciplinary care team, including contacting other health care providers, generating, and sharing medical records with appropriate consent, and similar tasks.
• Support staff to complete tasks such as vital sign collection and recording.
• Work as part of a multidisciplinary care team composed of psychiatrists, nurse practitioners, social workers, health navigators and community health workers to provide high quality, virtual-first, coordinated care to patients with serious mental illness and substance use disorders.
• Ensure smooth patient and workflow within the department and assist the patient care team in implementing the medical plan of care.
• Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.

• Process incoming and outgoing calls in an independent and professional manner using sound clinical judgment.
• Perform other duties as assigned or as they arise.

WHAT IS YOUR SUPER POWER?

• Graduate and completion of an approved Medical Assistant Program.
• Minimum of two years’ experience in a medical setting or one year experience in a behavioral health setting, or a comparable job classification.
• Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical patients, family, caregivers, and staff.
• Strong time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures to achieve objectives and meet deadlines.
• Bilingual (English-Spanish or English-Haitian Creole) preferred.
• Ability to understand medical/behavioral health/mental health terminology.
• Ability to write clear notes in a patient’s chart and assist with constructing patient-centered care plans.
• Prior experience working in behavioral health and/or with an elderly population is preferred.
• Comfort with ambiguity and working in a new, fast-paced environment; prior experience working at a startup is a plus.

Minimum Qualifications and Requirements

• Bilingual (Spanish-English or Hatian-Creole) preferred
• At least 1 year of experience directly related to the duties of the position
• Must have access to a HIPAA compliant, distraction free area to complete phone and video calls

Physical requirements include the ability to drive and the ability to use a computer.

WHAT WE OFFER:

• Retirement savings plan (401k) Plan up to 3.5% company match
• Low- cost benefits package for employee and dependents ( medical/ dental/ Vision/ STD/ Life Insurance)
• Paid vacation after 90 days
• Paid sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
• Performance-based bonuses
• and more!

NEXT STEPS:

• Submit an application
• Upload an updated resume
• Share LinkedIn profile and/or cover letter

This behavioral health new company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.