Outreach Liaison - Tampa, Florida

Author Health

Author Health

Tampa, FL, USA
Posted on Friday, March 8, 2024

Outreach Liaison

Are you passionate about Mental Health? If so this role is for you!


Author Health provides outpatient comprehensive behavioral healthcare and treatment which will improve health and general well-being through care coordination, connection to community-based resources, and technology facilitation for clinical visits. The outreach liaison role is responsible for increasing engagement of eligible patients through direct member outreach in the community, including in hospitals, sub-acute facilities, PCP offices, at member’s residences and telephonic outreach. This role will also spend time building relationships with community partners and educating them on the impact of our services to their eligible patients.


  • Respond to Health Information Exchange (HIE) alerts (real-time notifications related to hospital admissions, transfers, or discharges) and meet with patients and their caregivers in the hospital or other care facilities
  • Schedule intake appointments and where necessary facilitate on-demand visits
  • In conjunction with local market leadership, build partnerships with local organizations, community leaders, and external providers to expand the reach of outreach and engagement efforts.
  • Communicate and provide education on the value of Author Health to Health systems, PCP groups and other community related organizations
  • Keep accurate records of all community interactions and patient outreach outcomes
  • Identify and remove barriers to engagement with necessary resources and support
  • Successfully meet and exceed monthly engagement targets
  • Collaborate with Market Managers to identify partners and markets to focus outreach efforts on and support partner success team with account management
  • Facilitate strategic initiatives with referral partners to drive engagement, i.e. embedded outreach and tandem visits in clinics


  • High school diploma/GED
  • Strong organizational skills and verbal/written communication skills
  • Possession of an unrestricted driver’s license and reliable access to transportation
  • At least 1 year of experience directly related to the duties of the position
  • Proven success with time management and territory organizational skills
  • Passion for, and experience working with, senior patients with behavioral health conditions
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
  • Knowledge of community agencies and resources
  • Working knowledge of multi-system outreach programs related to health care delivery
  • Ability to communicate medical information to health care professionals, care coordinators, and patients
  • Ability to organize resources and effectively prioritize
  • Willingness to travel up to 100 miles round trip per day


  • Associate’s or Bachelor's degree in health/human services or other relevant field preferred
  • Bilingual (Spanish-English)
  • Direct-to-consumer sales or patient engagement at a health plan, medical facility or another healthcare setting


  • Retirement savings plan (401k) Plan up to 3.5% company match
  • Low cost benefits package for employee and dependents ( medical/ dental/ vision/ STD/ Life Insurance)
  • Paid vacation
  • Paid sick leave
  • 9 paid holidays throughout the year with (2) additional flex holidays .. 11 in total!
  • Performance-based bonuses
  • and more!

This behavioral health new company is committed to a diverse and inclusive workplace. It is the company’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. The company’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. If you need assistance or a reasonable accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance Newco will consider for employment qualified applicants with arrest and conviction records.